Privacy Policy &
Terms & Conditions

📄 Information We Collect

When you interact with our website — including submitting appointment requests, using contact forms, or browsing our treatment pages — we may collect the following categories of personal information:

• Identity information: Your full name as provided in forms or appointment requests
• Contact details: Phone number and email address provided voluntarily through forms
• Appointment information: The nature of the medical concern, preferred appointment type, and any additional notes you choose to include in your request
• Technical data: Your IP address, browser type and version, device type, pages visited, time spent on pages, and referring URLs — collected automatically when you browse our website
• Communication records: Any messages, queries, or feedback you send to us through the website or by email

📋 How We Use Your Information

The information you provide to us is used solely for healthcare-related purposes and website improvement. Specifically, we use your information to:

• Process and confirm appointment requests submitted through our online forms
• Contact you by phone or email to schedule, reschedule, or provide information about your consultation
• Respond to enquiries, messages, or requests for second opinions submitted via the website
• Improve the quality, relevance, and accessibility of the information and services provided on our website
• Understand which treatment information or pages are most helpful to patients, allowing us to prioritise content development
• Comply with applicable laws, healthcare regulations, and patient safety standards

We will never use your personal information for unsolicited commercial communications or sell your data to any third party for marketing purposes.

🔒 Data Protection & Confidentiality

The security and confidentiality of your personal information is of paramount importance to us. We take the following measures to protect the data you share with us:

• All data submitted through website forms is transmitted over encrypted connections (HTTPS/SSL)
• Access to patient-related information is strictly restricted to authorised hospital staff who need it for appointment or care coordination purposes
• We do not share personal information with third parties unless required by law, requested by you, or necessary to provide the medical service you have requested
• Personal data is retained only for as long as necessary to fulfil the purpose for which it was collected, after which it is securely deleted or anonymised

As a NABH Entry Level Certified hospital, VNA Hospital adheres to patient safety and quality standards that include responsible data handling practices across all clinical and administrative operations.

🍪 Cookies & Website Tracking

Our website uses cookies — small text files placed on your device — to improve your browsing experience and understand how visitors use our site. Cookies allow us to:

• Remember your preferences and session information across pages during a single visit
• Measure website traffic and analyse which pages and content are most frequently accessed
• Improve the layout, navigation, and performance of the website based on usage patterns

Cookies used on our site are broadly categorised as follows:

• Essential cookies: Required for basic website functionality and cannot be disabled
• Analytics cookies: Used to collect anonymised usage statistics to help us understand visitor behaviour and improve the website
• Preference cookies: Store your settings and choices to provide a more personalised browsing experience

You may choose to disable non-essential cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of some parts of our website.

🔗 Third-Party Services

To operate and improve our website, we may use trusted third-party tools and services, including:

• Web analytics platforms (such as Google Analytics) to measure and understand website traffic patterns and user behaviour in aggregated, anonymised form
• Appointment and communication systems used internally to coordinate patient bookings and follow-up communications
• Website hosting and security providers who support the technical infrastructure of our site

Any third-party service used by VNA Hospital is selected on the basis that it meets appropriate data security and privacy standards. These providers are not permitted to use your personal information for their own independent purposes.

👤 Your Rights

You have the right to exercise meaningful control over your personal information. In relation to data you have provided to VNA Hospital, you may:

• Request access to the personal information we hold about you
• Request correction of any inaccurate or incomplete information
• Request deletion of your personal data where it is no longer required for the purpose for which it was collected
• Withdraw consent to receive communications from us at any time
• Object to the processing of your personal information in specific circumstances

To exercise any of these rights, please contact us using the details provided in the Contact section at the bottom of this page. We will respond to your request within a reasonable timeframe and in accordance with applicable regulations.

💻 Website Usage

This website is intended solely for informational purposes related to the healthcare services provided by VNA Hospital. By using this website, you agree that you will:

• Use the website only for lawful, legitimate purposes
• Not attempt to gain unauthorised access to any part of the website, its servers, or any connected systems
• Not upload, post, or transmit any content that is harmful, offensive, false, or in violation of any applicable law
• Not interfere with or disrupt the normal operation of the website or the experience of other users
• Not use automated tools, bots, or scrapers to extract content or data from the website without our prior written consent

VNA Hospital reserves the right to restrict or terminate access to the website for any user found to be in violation of these terms or misusing the website in any manner.

⚡ Medical Disclaimer

All information on this website is written and reviewed with care; however, it should not be used as a substitute for a personalised consultation with a qualified medical professional. Individual patient needs, health conditions, and treatment decisions vary significantly and must always be assessed by a licensed doctor or specialist.

If you are experiencing a medical emergency, please call emergency services or visit the nearest hospital immediately. Do not rely on website content when making urgent healthcare decisions.

• Treatment outcomes described on this site represent general expectations and may differ for individual patients
• Before undergoing any procedure, patients must consult directly with a VNA Hospital specialist for a personalised evaluation
• Medication information, if referenced, is for educational context only and should not be acted upon without prescription

📅 Appointment Requests

Appointment booking forms available on this website are provided as a convenience for patients to submit initial consultation requests. Please note the following:

• Submitting an appointment request does not constitute a confirmed booking. All appointments are subject to availability and confirmation by our hospital team
• Our team will contact you using the phone number or email address provided to confirm, reschedule, or provide further information about your appointment
• VNA Hospital reserves the right to decline or redirect appointment requests based on clinical appropriateness or capacity
• Patients are expected to arrive at the confirmed time. In the event of a cancellation or need to reschedule, please inform us as early as possible
• Emergency medical situations should not be managed through website appointment forms — please seek immediate in-person care

©️ Intellectual Property

All content on the VNA Hospital website — including but not limited to text, medical information, treatment descriptions, page layouts, images, graphics, logos, icons, and the overall website design — is the exclusive property of VNA Hospital (a unit of APAV Healthcare Private Ltd) and is protected under applicable intellectual property laws.

• You may not reproduce, copy, republish, redistribute, or commercially exploit any content from this website without our prior written permission
• Linking to pages on our website for non-commercial, informational purposes is generally permitted provided our content is not misrepresented
• Unauthorised use of the VNA Hospital name, logo, or brand materials is strictly prohibited

Any permitted use of our content must include appropriate attribution to VNA Hospital. For content licensing enquiries, please contact us directly.

⚖️ Limitation of Liability

While we take every reasonable care to ensure the accuracy and currency of the information on our website, VNA Hospital makes no warranties — express or implied — regarding the completeness, reliability, or suitability of the content for any particular purpose.

• VNA Hospital shall not be held liable for any decisions, actions, or health outcomes resulting from reliance on information contained on this website
• We are not responsible for any loss or damage — direct, indirect, or consequential — arising from the use of, or inability to use, this website
• Technical issues such as temporary website unavailability, data transmission errors, or service interruptions are beyond our full control and do not constitute a breach of these terms
• Any reliance you place on website information is strictly at your own discretion and risk

🔗 External Links

Our website may contain links to external websites operated by third parties — such as government health authorities, medical information sources, or partner organisations. These links are provided for your convenience and reference only.

• VNA Hospital does not endorse, control, or take responsibility for the content, privacy practices, or accuracy of any external website
• Visiting external links is entirely at your own risk
• We recommend reviewing the privacy policy and terms of any external website you visit via links on our pages

If you become aware of any broken, inappropriate, or harmful links on our website, please notify us and we will review and take appropriate action promptly.

🔄 Changes to This Policy

VNA Hospital may review and update this Privacy Policy and these Terms & Conditions periodically to reflect changes in our services, applicable laws, or best practices. When material changes are made, the "Last Updated" date at the top of this page will be revised accordingly.

We encourage you to review this page periodically to stay informed of how we manage your information and the terms that apply to your use of the website. Continued use of the website following the posting of changes constitutes your acceptance of the revised terms.